FAQ

Packaging: We take great care in packing your items using recycled materials. Each item is meticulously wrapped with bubble padding and foam to ensure its safety during transit.

Responsibility: While we strive to provide the utmost care and protection in packaging, the seller is not liable for broken or lost packages. We make every effort to safeguard your items, and a tracking number is provided with every shipment unless using REK PostNord (registered insured post shipping).

REK PostNord (Registered Insured Post Shipping): For added security, REK shipping is available upon request. Please note that this option incurs additional costs, and the price may vary depending on the destination country. Opting for REK ensures that in the unfortunate event of damage, breakage, or loss during transit, the postal service can reimburse up to 2000 SEK. Feel free to inquire about REK shipping to enhance the protection of your valuable items. 

See Shipping Policies for approximate shipping estimate.

We are pleased to inform you about our shipping process, which is designed to ensure a smooth and timely delivery of your order. Our processing times are set at 3-5 business days, during which our dedicated team works diligently to prepare and dispatch your items with the utmost care.

Once your order has been processed, the shipping duration depends on your location. We aim to provide you with flexibility and options, offering estimated arrival times ranging from 2 to 12 days*. This allows us to cater to a variety of destinations**, ensuring that your package reaches you in a timeframe that suits your needs.

*Approximate Shipping Times:

Domestically (Sweden): 2-3 days. 

Inside EU: 3-7 days. 

Other European countries: 7-14 days.

USA, Canada, Australia & Other Overseas: up to 2-3 weeks.

**Please note that these delivery estimates are based on business days and may vary due to factors such as customs clearance, local postal services, and other external circumstances. We strive to keep you informed at every step of the way, providing tracking information when available so you can monitor the progress of your shipment.**

At Altar Antiques, customer satisfaction is our priority, and we appreciate your patience and understanding as we work to deliver your order promptly and securely. Should you have any questions or concerns regarding your shipment, our customer support team is always ready to assist you.

We understand the importance of providing assistance when you need it. Our customer service hours are as follows:

Monday to Friday 9:00 AM to 5:00 PM. 

Our dedicated team is available during these hours to address any inquiries or concerns you may have. Whether you need assistance with an order, have questions about our products, or require support with any other matter, we are here to help.

You can reach us at the following email address:

waring.madeline.jean@gmail.com 

At Altar Antiques, we strive to provide our customers with unique and one-of-a-kind items that enhance their shopping experience. Due to the distinctive nature of our inventory, we generally do not accept returns, offer refunds, or facilitate exchanges.

Exceptions: In the rare occurrence that an item is received broken or does not meet the customer's expectations, we understand the need for flexibility. In such cases, customers are required to contact our customer service team within a specified timeframe to report the issue.

Case-by-Case Review: Each situation will be evaluated on a case-by-case basis, taking into consideration the unique characteristics of our products. While our standard policy remains no returns, refunds, or exchanges, we are committed to ensuring customer satisfaction. Our team will work collaboratively with customers to find a suitable solution.

Notification Period: Customers must notify our customer service team of any issues within a designated period (48 business hours) following the receipt of the item. This period may vary depending on the nature of the concern, and details will be provided by our customer service representatives.

For assistance or to report an issue, please reach out to our customer service team at waring.madeline.jean@gmail.com.

We appreciate your understanding of our unique product offerings, and thank you for choosing Altar Antiques.